Terms and Conditions- Vintage Health

Effective Date: 19 December 2025

These Terms and Conditions (“Terms”) govern your use of the Vintage Health website and the purchase of products or services from Vintage Health (“we”, “our”, “us”). By accessing our website, booking a consultation, or purchasing products, you agree to be bound by these Terms.

1. About Vintage Health

Vintage Health provides naturopathy consultations and physical wellness products, including crystal essences, in person and through an online platform. All services and products are offered subject to availability.

2. Consultations

Naturopathy consultations are provided for educational and wellness support purposes only.

  • Consultations do not replace medical diagnosis, treatment, or care from a qualified medical practitioner.

  • You are responsible for providing accurate and complete information during consultations.

  • We reserve the right to refuse or discontinue consultations where appropriate, including where information provided is incomplete or misleading.

3. Health Disclaimer

Information provided during consultations, on the website, or in related materials is not intended to diagnose, treat, cure, or prevent any disease.

Always consult your medical practitioner before making changes to medication, treatment, or health management plans.

4. Products and Orders

  • All products are sold for personal use only.

  • Product descriptions are provided in good faith; however, minor variations may occur.

  • Orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse orders at our discretion.

5. Payments

Payments for consultations and products are processed securely via third-party payment providers, including Square, Stripe, and PayPal.

Vintage Health does not store or have access to your full payment details.

6. Shipping and Fulfilment

  • Shipping times are estimates only and may vary.

  • Vintage Health is not responsible for delays caused by postal services, customs processing, or events outside our control.

  • Risk passes to you upon delivery.

7. Refunds and Cancellations

Consultations

  • Cancellation and rescheduling policies are outlined at the time of booking.

  • Missed appointments or late cancellations may not be refundable.

Products

  • Due to the nature of wellness products, refunds or exchanges are not offered unless required by law.

  • Customised and personalised products, including “Create Your Own Crystal” (CYOC) personalised essences, are final sale and are not eligible for refund or exchange.

  • If a product arrives damaged or faulty, please contact us promptly via the website.

Digital Products and Courses

  • All digital products, including online courses, educational programs, and downloadable materials, are final sale.

  • Once access to a course or digital content has been provided, no refunds, exchanges, or cancellations are offered, except where required by law.

8. Intellectual Property

All content on this website, including text, images, logos, videos, and written materials, is the intellectual property of Vintage Health unless otherwise stated.

You may not reproduce, distribute, or use any content without prior written consent.

9. Website Use

You agree not to use this website:

  • For unlawful purposes

  • To transmit harmful, offensive, or misleading material

  • To interfere with the website’s operation or security

We reserve the right to restrict access to the website if these Terms are breached.

10. Limitation of Liability

To the fullest extent permitted by law, Vintage Health is not liable for any loss, damage, or injury arising from:

  • Use of the website

  • Participation in consultations

  • Use of products purchased

This includes indirect or consequential loss.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be published on this page with an updated effective date.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising under these Terms shall be subject to the jurisdiction of Australian courts.

14. Contact

If you have questions about these Terms and Conditions, please contact us via the details provided on our website.